Privacy Policy – Veylora

Last Updated: October 19, 2026

At Veylora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent for specific data processing activities.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

• Personal Information: Your name, billing address, shipping address, email address, and phone number.

• Order Information: Details about the eyewear products you purchase, your order history, and transaction-related information.

• Payment Information: Payment details necessary to process your transaction. Payments are handled by third-party payment providers. We do not necessarily receive or store your complete payment card details.

• Device Information: Information about your browser, IP address, device, time zone, and certain cookies or similar technologies on your device.

• Website Usage Information: Information about how you browse and interact with our website, including pages viewed, products viewed, and links clicked.

The information collected depends on how you interact with our website and the services you use.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders, payments, shipping, returns, and refunds.

• Send order confirmations, shipping updates, and other transactional communications.

• Respond to customer service inquiries.

• Maintain, improve, and personalize our website and shopping experience.

• Detect, investigate, and help prevent fraud, unauthorized transactions, and other security issues.

• Comply with applicable laws, regulations, and legal obligations.

• Send promotional communications where permitted by law and in accordance with your preferences.

• Manage our business operations and maintain appropriate transaction records.

Where required by law, we will obtain consent before using personal information for certain purposes.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve the shopping experience.

These technologies may be provided by Shopify and other third-party analytics or advertising services, depending on the tools enabled on our store.

You can manage cookies through your browser settings. Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

Disabling certain cookies may affect the functionality of some website features.

4. How We Share Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business, including:

• Shopify and Website Providers: To operate our online store and provide e-commerce services.

• Payment Providers: To process and verify payments.

• Shipping and Delivery Providers: To deliver orders and provide shipment tracking.

• Customer Support Providers: To respond to inquiries and assist with orders.

• Analytics and Marketing Providers: To understand website usage and support marketing activities where applicable and permitted by law.

• Legal and Regulatory Authorities: When disclosure is required by law, legal process, or necessary to protect our legal rights.

These service providers may process information according to their own privacy policies and contractual obligations.

We do not sell your personal information to third parties in exchange for money. However, certain advertising or analytics activities may constitute sharing or targeted advertising under some privacy laws. Where applicable, you may have the right to opt out of these activities.

5. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. These services operate under their own privacy policies and terms.

Veylora is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before sharing personal information with them.

6. Data Security

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal and regulatory requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request a copy of certain personal information in a portable format.

• Object to or request restrictions on certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising, data sharing, or other activities where applicable.

• Opt out of marketing emails by using the unsubscribe link provided in those emails.

To submit a privacy-related request, contact us using the details in the Contact Information section below. We may need to verify your identity before processing certain requests.

We will handle privacy requests in accordance with applicable law and any relevant exceptions.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

10. International Data Transfers

Your personal information may be processed or stored in countries other than the country where you reside, depending on the location of Shopify and our other service providers.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal obligations.

Any updates will be published on this page along with the revised date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, or if you wish to exercise your privacy rights, please contact us.

Business Name: Veylora

Business Address:
100 W 10th St, Ste 704
Wilmington, DE 19801
United States

Email: veylorasupports@gmail.com

Phone: +1 972-525-9725

Please include enough information for us to understand your request. Do not send full payment card details or passwords by email.

Thank you for trusting Veylora.