Refund policy

Veylora – Return & Refund Policy

Last updated: August 21, 2026

At Veylora, we want you to be satisfied with your purchase. If you need to return an item, please review this policy for information about return eligibility, refunds, and damaged or defective products.

1. Return Window

You have 30 calendar days from the date your order is delivered to request a return.

After the 30-day return window has expired, we generally cannot accept returns or issue refunds, except where required by applicable law.

Veylora does not offer exchanges.

2. Return Eligibility

To qualify for a return, your item must:

Be unused and unworn, and in the same condition in which it was received.
Be returned in its original packaging, with all tags and included accessories, where applicable.
Be free from stains, odors, scratches, damage, or other signs of use.
Include proof of purchase, such as your order number or order confirmation.

The following items may not qualify for a return:

Products that have been used, worn, washed, altered, or damaged after delivery.
Products missing their original packaging, tags, or included accessories, where applicable.
Products returned after the 30-day return window.
Products that are not in their original condition.
Items clearly identified as final sale at the time of purchase, where applicable and permitted by law.

These restrictions do not limit any rights you may have under applicable consumer protection laws.

3. How to Request a Return

To request a return, please contact Veylora at veylorasupports@gmail.com.

Please include:

Your order number.
The item you wish to return.
The reason for your return.
Clear photos, if the item is damaged, defective, or incorrect.

Our support team will review your request and provide return instructions if your item qualifies.

Please do not send any item back before receiving return instructions from Veylora. Unauthorized returns may not be accepted.

4. Return Shipping Costs

For returns due to a change of mind, personal preference, ordering the wrong item, or other reasons not caused by Veylora, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your return shipping receipt.

Veylora is not responsible for return packages lost or damaged in transit, to the extent permitted by applicable law.

If you receive a damaged, defective, or incorrect item, please contact us before returning it. We will review the issue and explain the appropriate return shipping arrangements. Where the issue is confirmed to be our responsibility, we will address return shipping costs as required by applicable law and our resolution for the order.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days of approval.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges, where applicable, are generally non-refundable for customer-requested returns, except where required by law or where the refund relates to an error for which Veylora is responsible.

If you have not received your approved refund after 10 business days, please check with your bank or payment provider first. If the refund still cannot be located, contact us at veylorasupports@gmail.com.

6. Damaged, Defective, or Incorrect Products

We take care to ensure that your order is processed accurately. If your eyewear arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

For faster assistance, we request that you email us within 24–48 hours of delivery, including:

Your order number.
A description of the issue.
Clear photos showing the product and any visible damage or defect.

Our support team will review your case and advise you on the next steps.

If the issue is confirmed to be our responsibility, Veylora may offer an appropriate resolution, such as a full refund or a replacement, depending on the circumstances and applicable law.

Any replacement provided to resolve a damaged, defective, or incorrectly shipped order is a remedy for that specific order and does not constitute an exchange program.

Failure to report an issue within 24–48 hours will not automatically eliminate any rights you may have under applicable law.

7. Exchanges

Veylora does not offer exchanges.

We cannot exchange products for a different size, color, style, or another product.

If you would prefer a different product, you may request a return for your original item, provided it meets the eligibility requirements of this policy, and place a new order separately.

8. Order Cancellations

Orders may be canceled only before they have been shipped.

If you wish to cancel an order, please contact us as soon as possible at veylorasupports@gmail.com, including your order number. We will confirm whether cancellation is still possible.

Once an order has been shipped, it cannot be canceled under this policy. If the order qualifies for a return, you may receive the package and submit a return request in accordance with this policy.

Nothing in this section limits any cancellation or other rights required by applicable law.