Shipping Policy – Veylora

Last Updated: October 19, 2026

At Veylora, we aim to process and deliver your orders as smoothly as possible. Please review our shipping policy below for information about shipping destinations, costs, processing times, and delivery estimates.

1. Shipping Destinations

Veylora currently ships to eligible addresses within the United States. We do not offer international shipping at this time.

2. Shipping Costs

Our shipping rate is as follows:

• Standard Shipping: $10.00 USD

Applicable shipping charges will be displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Our order cut-off time is 5:00 PM Mountain Time. Orders placed after the cut-off time, on weekends, or on public holidays may begin processing on the next business day.

Order processing times are estimates and may vary during busy periods or due to unforeseen circumstances.

4. Estimated Delivery Time

After processing, standard shipping typically takes 3–5 business days.

The estimated total delivery time is approximately 4–7 business days, including processing and transit.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.

5. Shipping Carriers

Depending on the destination and shipping service selected, orders may be shipped through carriers such as USPS, UPS, FedEx, or DHL.

The carrier used for your order may vary depending on our fulfillment arrangements and the delivery destination.

6. Order Tracking

When your order ships, we will send a shipping confirmation email containing tracking information when available.

Tracking information may take 24–48 hours to become active after the shipping confirmation is sent. Please allow time for the carrier's system to update.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at veylorasupports@gmail.com.

We will make reasonable efforts to accommodate requests received within two hours of placing the order. However, changes and cancellations cannot be guaranteed once an order has entered processing or fulfillment or has shipped.

For additional details, please review our Return & Refund Policy.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error, contact us immediately. We can attempt to update the address before the order ships, but changes are not guaranteed after fulfillment begins.

Additional shipping charges may apply if a package is returned or needs to be reshipped because of an incorrect or incomplete address, where permitted by applicable law.

9. Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please:

• Check around your delivery location and mailbox.

• Ask household members, neighbors, or building management whether they received the package.

• Review the carrier's tracking information for delivery details.

• Contact the shipping carrier to report the issue.

If you still need assistance, email us with your order number and tracking information so we can help review the situation.

10. Shipping Delays and Lost Packages

Although we work to ensure timely delivery, Veylora cannot guarantee carrier delivery dates. Delays may occur due to severe weather, public holidays, carrier disruptions, incorrect addresses, or other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period or your package appears to be lost, contact us at veylorasupports@gmail.com.

We will review the available tracking details and assist with the next appropriate steps. Any resolution will be handled in accordance with applicable law and our store policies.

11. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at veylorasupports@gmail.com.

Please include the following information:

• Your order number.

• A description of the damage.

• Clear photos of the shipping packaging and the damaged item.

We will review your report and advise you on the next steps in accordance with our Return & Refund Policy.

Reporting damage within 48 hours helps us investigate promptly. This request does not limit any rights you may have under applicable law.

12. Contact Information

If you have questions about shipping or your order, please contact us using the details below.

Business Name: Veylora

Business Address:
100 W 10th St, Ste 704
Wilmington, DE 19801
United States

Email: veylorasupports@gmail.com

Phone: +1 972-525-9725

For order-related inquiries, please include your order number and a brief description of the issue.

Thank you for shopping with Veylora.